Return and Refund Policy

Plants and Petals Exchange, Return, and Refund Policy

At Plants and Petals, our exchange, return, and refund policies prioritize our customers. We are committed to delivering exceptional service.

These policies are valid only for purchases made through our official website, www.theplantsandpetals.com. They do not apply to items bought at physical stores or on third-party platforms.

You can reach us at info@theplantsandpetals.com or call us within 7 days from the date of delivery to request a replacement, return, or refund.

Returns

We don’t accept returns. The only exceptions are for products that are damaged, expired, or incorrect.

To qualify for a return, the item must be unused, in the same condition as when received, and in its original packaging. Delivery costs will not be refunded.

Refunds (if applicable)

Our refund policy is valid for 7 days from the date of purchase. After this period, we regret that we cannot offer a refund or exchange.

Refunds are processed only after we have received and inspected the returned item. Once the return is received and inspected, we will notify you via email about the approval or rejection of your refund.

If approved, your refund will be processed and credited to your original payment method, or points will be added to your account. Cash refunds are not available for COD orders. Refunds may be issued via e-vouchers, gift cards, or bank transfers.

Refunds cannot be made to third-party bank accounts. The customer’s name must match the name on the bank account.

Bank account refunds will be processed within 7-8 business days, subject to quality check clearance.

Refunds will not be applicable if a customer has self-shipped the item(s) and the package is lost in transit.

Late or Missing Refunds (if applicable)

If you haven’t received your refund yet, please check your bank account again.

Then contact your credit card company; it may take some time for the refund to be officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at info@theplantsandpetals.com.

Exchanges (if applicable)

We replace items only if they are defective or damaged. To exchange an item for the same product, email us at info@theplantsandpetals.com and send your item to: Dattatreya Ayurveda Herbs Pvt Ltd,Survay No 723,Near High School Road ,Mahudha Chunel,387330,Gujarat.

Exchanges may be considered in the following cases:
– Damage during transit, if reported within 24 hours of delivery.
– Quality-related concerns, subject to verification by our quality control team after a detailed evaluation.
– The product must be returned for a replacement to be issued; replacements are not permitted without the return of the original item.

We appreciate your understanding and cooperation.